Let's Talk About Your
Waste Operation

Most organisations are fully operational within 2 to 5 business days of signing up. Our dedicated onboarding team handles everything — including data migration from your existing systems, platform configuration tailored to your routes and fleet, and hands-on training for your supervisors and drivers. You will have a live waste management platform running before the end of your first week, with no technical expertise required on your side.

Yes. WASTRAQ is built to scale across the entire spectrum of waste operations. Whether you are a single-vehicle private collector or a municipal corporation managing hundreds of trucks, the platform adapts to your operational size without compromise. Our pricing model is based on actual usage, not fixed seat costs, so smaller operators pay proportionally less while still accessing the same intelligent waste management features as enterprise customers.

WASTRAQ connects seamlessly with the tools your finance and operations teams already use. Our waste management platform offers native integrations with Xero, QuickBooks, and SAP, and connects to Google Workspace — including Google Sheets — for data storage and reporting. For systems not on our standard list, our open REST API allows your technical team, or ours, to build a tailored integration. We also support webhook-based automation for real-time data flows between WASTRAQ and your wider business systems.

Data security is not an afterthought at WASTRAQ — it is foundational to how we build and operate our platform. We are ISO 27001 certified and SOC 2 Type II compliant. All data — including route records, customer information, and operational logs — is encrypted in transit using TLS 1.3 and at rest using AES-256. Access is controlled via role-based permissions and multi-factor authentication. We maintain strict data residency controls, conduct annual third-party penetration testing, and we never sell or share your data with advertisers or third parties.

Every WASTRAQ customer receives a dedicated customer success manager from day one, alongside access to our comprehensive Help Centre, in-app live chat, and ticketed support. Standard plan customers benefit from business-hours email and chat support with a guaranteed 4-hour first response time. Enterprise customers on our municipal waste solution tier receive priority 24/7 phone support, a named technical account manager, and a private Slack channel for real-time collaboration with our engineering and operations teams.

Rather than an open self-serve trial, WASTRAQ offers a personalised, guided demo and structured pilot programme for qualified prospects. This approach ensures you experience the smart waste management software in the context of your actual routes, team structure, and operational requirements — not a generic sandbox. The pilot typically runs for 2 to 4 weeks and gives your team real hands-on experience before any commercial commitment. To request a demo, simply complete the form on this page or email us directly.

We believe in no lock-in and full transparency. WASTRAQ operates on rolling contracts with standard notice periods and no early termination penalties. If you choose to move on, our team will help you export all your Customer Data — including route history, customer records, invoices, and collection logs — in standard, portable formats (CSV, JSON, or XLSX) within 30 days of your cancellation date. Your data remains yours at all times, and we delete it from our systems on schedule as per our Privacy Policy.